Refund and Returns Policy
At Aurea, we are committed to delivering premium-quality salon and beauty instruments. Please review our Refund and Returns Policy carefully before making a purchase.
Return & Refund Eligibility
Due to health, safety, and personal hygiene standards associated with salon and beauty tools (such as scissors, razors, tweezers, and nippers), returns or replacements are only accepted under the following conditions:
- The item delivered is damaged, broken, or defective upon arrival.
- You received an incorrect item or specification from what was ordered.
- An item is missing from your shipment.
Non-Returnable & Non-Refundable Items
To maintain strict hygiene and safety standards, items cannot be returned or exchanged if:
- The instrument has been used, sanitized, sterilized, or altered in any way.
- The original packaging, protective caps, labels, or seals have been removed or damaged.
- The issue is due to normal wear and tear, improper handling, or misuse of professional tools.
- You changed your mind after the order was dispatched.
Reporting Timeframe
All return, replacement, or missing item requests must be reported within 24 to 48 hours of receiving your package.
To initiate a claim, please provide:
- Your Order Number.
- Clear photos or a video demonstrating the defect or damaged item.
- An unboxing video (strongly recommended for missing item claims).
Replacement & Refund Process
- Replacements: Once your request is verified, we will arrange a replacement for the defective or incorrect instrument, subject to stock availability. If the item is out of stock, you may choose an alternative product of equal value or receive a refund.
- Refunds: Approved refunds will be issued to your original payment method or through a agreed-upon secure channel (Bank Transfer). Processing times vary depending on your financial institution.
Shipping Fees
- Delivery fees are non-refundable unless the return is a result of our error (e.g., wrong or defective item sent).
- If a return is approved for reasons other than a defect, return shipping costs will be the responsibility of the customer.
Order Cancellation
Orders can only be cancelled prior to dispatch. Once an order has been shipped, it cannot be cancelled.
Contact for Refund Requests
For any return or replacement inquiries, please reach out to us at: